To face the increasing cost of living, many families today are two-income families; with both the husband and wife working. To manage their homes then, including taking care of their children, the families hire maids. Yet consumers continue to suffer from the entire maid employment process.

With the fast-growing technology that is taking place currently, the Internet has become a tool for consumers to gather information, make purchases at any time, compare prices and above all, save all the hustle and bustle of the city from going through the bad jam just to get to a shopping mall.

In 2014, according to the National Consumer Complaints Centre (NCCC), the number of complaints under wellness and aesthetics sector were 1,359, with losses amounting to over RM1 million. More worrying is that in 2015, the complaints under this sector has increased to 1,848 with losses close to RM6 million.